Terms of Use

 

  1. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  1. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are Watch Repair UK Ltd a company registered in England and Wales. Our company registration number is 09330385. Our registered VAT number is GB227174708.
    2. How to contact us. You can contact us by telephoning our customer service team at 01200 446148 or by writing to us at [email protected]
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  1. OBTAINING AN ESTIMATE
    1. How to obtain a price for services. You can request an estimate for services as follows:-
      1. By post. You can send your watch directly to us at 6 Poorsland Barn, Slaidburn, Lancashire, BB7 3AE with a covering letter setting out your name, contact details and repair instructions. We advise that you use a form of tracked delivery.
      2. Drop-off. You can drop your watch off to our reception at  6 Poorsland Barn, Slaidburn, Lancashire, BB7 3AE. Drop offs should be arranged prior by appointment.
      3. Email. You can email us at [email protected] with the make and model of your watch and details of the repair needed and we will provide an estimate.
  1. YOUR RIGHTS TO MAKE CHANGES
    1. If you wish to make a change to the services or products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change as we may have to suspend the supply of the product to you.
  1. OUR RIGHTS TO MAKE CHANGES
    1. Minor changes to the services. We may change the services to implement minor technical adjustments or improvements, for example when a brand has made a technical update to the movement in your watch and requires us to carry out the upgrade free of charge as part of the standard service procedure. These changes will not affect the use of your watch.
  1. PROVIDING THE PRODUCTS
    1. Delivery costs. The cost of delivery of the watch to the company is covered by the customer. Watch Repair UK Ltd covers the cost of return delivery once the work is completed.
    2. When we will provide the products. 
      1. If the products are services. We will begin the services on the date we receive your watch. The estimated completion date for the services is as told to you during the order process. Your watch will be returned to you once payment has been received in accordance with clause 13.4(b).
    3. Delivery. We shall determine the packaging and method of delivery of the products to your delivery address as specified by you in during the order process. We will provide you with an email on the date the product is dispatched. If you do not receive the product by the date set out in our email you must notify us as soon as possible and in any event no later than seven days after the estimated date of delivery.
    4. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
    5. Collection by you. If you have asked to collect the products from our premises, you can collect them from us as arranged by appointment.
    6. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 will apply.
    7. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
  1. IF THERE IS A PROBLEM WITH THE SERVICE
    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us as soon as possible. You can telephone our customer service team at 01200 446148 or write to us at [email protected]
  1. PRICE AND PAYMENT
    1. Where to find the price for the product. The price of the product (which includes VAT) will be;
      1. In respect of services, the price set out in our email to you pursuant to clause 3.1 above.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. We accept payment by bank transfer or PayPal. When you must pay depends on what product you are buying:
      1. For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
      2. For services, you must pay for the services once we have notified you that we have completed the services but before we dispatch your watch to you.
    5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.
  1. WARRANTY
    1. The scope of our warranty. We will rectify any defects arising from any service provided by us provided you report such defects to us as soon as reasonably possible and within the time periods specified in Appendix 1.
    2. We reserve the right to invalidate the warranty if repairs are performed by persons not authorised by us to take such action.
    3. Provision of the warranty will be free of charge. We will decide in our absolute discretion whether provision of the warranty will be in the form of a repair or the replacement of a part of the watch. Evidence of purchase must be provided and any replaced parts pass into our ownership.
    4. Limit of warranty. The provision of services under warranty neither extends the terms of the warrant nor sets in motion a new warranty period. The provisions of this warranty do not extend to
      1. Defects caused by general wear and tear, accident, negligence or lack of care; or
      2. Component parts that are expected to require periodic replacement.
  1. 10.HOW WE MAY USE YOUR PERSONAL INFORMATION   
    1. How we may use your personal information. We will only use your personal information as set out in our privacy policy.
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